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iroventloex

Financial Education Excellence
Building smarter money habits through comprehensive budget monitoring education

Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Effective Date: 15 January 2025 | Last Updated: 15 January 2025

Information We Collect

At iroventloex, we collect information that helps us provide better budget monitoring services. Here's what we gather and why:

Personal Information You Provide

  • Contact details (name, email address, phone number)
  • Account registration information
  • Financial data you choose to track (bank account connections, transaction details)
  • Communication preferences and feedback
  • Support inquiries and correspondence

Information Collected Automatically

  • Device information (browser type, operating system, IP address)
  • Usage patterns (pages visited, features used, time spent)
  • Technical data (log files, error reports, performance metrics)
  • Location data (approximate geographic location based on IP address)

Banking Data Security

We use bank-level encryption when connecting to your financial institutions. We never store your banking passwords or login credentials. All connections use read-only access through secure third-party providers.

How We Use Your Information

Your information helps us deliver and improve our budget monitoring services. We use your data for these specific purposes:

Purpose Data Used Legal Basis
Service delivery Account info, financial data Contract performance
Customer support Contact details, support history Legitimate interest
Security monitoring Login data, device info Legitimate interest
Service improvement Usage analytics, feedback Legitimate interest

Marketing Communications

We'll only send you marketing emails if you've opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly. We may still send essential account-related messages even if you opt out of marketing.

Information Sharing and Disclosure

We don't sell your personal information. Period. However, we do share limited data in these specific situations:

Service Providers

We work with trusted third-party companies that help us operate our service. These include cloud hosting providers, payment processors, and analytics services. They're bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If iroventloex is acquired or merges with another company, your information may be transferred as part of that transaction. We'll notify you before your data is subject to a different privacy policy.

Third-Party Financial Connections

When you connect bank accounts, we use secure aggregation services like Yodlee or Plaid. These services have their own privacy policies. We recommend reviewing their terms before connecting accounts.

Your Privacy Rights

Under Australian Privacy Principles (APPs), you have several important rights regarding your personal information:

Access and Correction

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or outdated information
  • Receive a copy of your data in a portable format

Deletion and Restriction

  • Request deletion of your personal information
  • Ask us to restrict processing in certain circumstances
  • Withdraw consent for data processing (where consent is the legal basis)

How to Exercise Your Rights

To exercise any of these rights, contact us using the details below. We'll respond within 30 days and won't charge fees for reasonable requests. We may need to verify your identity before processing requests.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security and Retention

Protecting your financial data is our top priority. We use multiple layers of security to keep your information safe:

Security Measures

  • 256-bit SSL encryption for all data transmission
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Encrypted data storage with restricted access controls
  • Employee background checks and ongoing security training

Data Retention Periods

We keep your information for as long as necessary to provide our services and comply with legal obligations:

  • Account information: Duration of your account plus 7 years
  • Transaction data: 7 years from account closure (tax requirements)
  • Support communications: 3 years from last interaction
  • Marketing data: Until you unsubscribe or 2 years of inactivity

International Data Transfers

Your data is primarily stored in Australia. If we transfer data overseas, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the OAIC.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you use our service:

Types of Cookies We Use

  • Essential cookies: Required for basic website functionality
  • Performance cookies: Help us understand usage patterns and improve our service
  • Functional cookies: Remember your preferences and settings
  • Analytics cookies: Provide insights into user behavior (anonymized)

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:

  • Notify you by email (if you have an account with us)
  • Display a prominent notice on our website
  • Update the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Questions or Concerns?

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: privacy@iroventloex.com
Phone: +61 409 373 831
Mail: Privacy Officer, iroventloex
1 Frederick Ave, South Granville NSW 2142, Australia

We aim to respond to all privacy inquiries within 5 business days. For urgent security concerns, please call us directly.